Experian Consumer Services is the division of credit reporting agency Experian that offers credit management and identity protection services. Experian Consumer Services (“Experian”) may be violating its users' consumer speech rights by including a term in its Terms of Use Agreement that prohibits users from making any statements that, in Experian's sole discretion, disparage or discredit the company or its services. Additionally, Experian reserves the right to terminate your account or licenses to use its services, including if you make a statement that Experian believes disparages them or their service. This means that if you wrote a negative review of Experian online, Experian could prevent you from using the platform or accessing the credit and identity protection products you purchased. California law prohibits these types of terms in consumer contracts. If you have an Experian account and purchased a premium product, like a subscription to CreditWorks, IdentityWorks, or a ProfilePlus Report or CreditScore Report within the past year, you may qualify for a claim under a California consumer speech law of up to $2,500. 

This is a case about consumer rights. We allege that the Experian Terms of Use Agreement contain a clause that requires Experian users to waive their right to make any statement about Experian, its products, or its services. We are representing clients in individual arbitration claims against Experian for violating a California law which prohibits these types of contract terms, as well as under California’s consumer protection law.