• Open to New Clients
  • Consumer Rights
  • January 06, 2025

Cancelled or attempted to cancel a subscription to Adobe products?

You may be entitled to up to $500 or more, depending on your state of residence.

  • You may qualify for this claim if you personally subscribed to Adobe products and cancelled them or attempted to cancel your subscription.
  • Adobe users who value their consumer rights should sign up.
  • All claims are backed by Labaton Keller Sucharow, a national law firm that has recouped over $27 Billion for people like you.

It’s free to start a claim and takes less than 2 minutes.

Adobe Inc. is a multinational computer software company based in San Jose, California. It specializes in software for the creation and publication of a wide range of content, including graphics, photography, illustration, animation, multimedia/video, motion pictures, and print. Its products are widely used by amateurs and professionals in various industries. Adobe sells licenses to it products on a subscription basis.

After a number of complaints by Adobe users about the complexity of Adobe’s cancellation process and unfair termination fees, the Federal Trade Commission (FTC) launched an investigation into Adobe in 2022, focusing on its cancellation policies. In June, the Department of Justice (DOJ) on referral from the FTC, filed a lawsuit against Adobe and two of its executives in federal court. The complaint alleges that for years, Adobe has been deceiving customers by hiding its early termination fee for its most popular subscription plan, the Annual, Paid Monthly plan, and making it difficult for customers to cancel their subscriptions. The Director of the FTC’s Bureau of Consumer Protection stated, “Adobe trapped customers into year-long subscriptions through hidden early termination fees and numerous cancellation hurdles… Americans are tired of companies hiding the ball during subscription signup and then putting up roadblocks when they try to cancel.”

If you paid for a subscription to Adobe products within the past three years, and either cancelled and were charged an early termination fee or attempted to cancel but were prevented from doing so because of Adobe’s difficult and expensive cancellation process, you may qualify for a claim under your state’s consumer protection law of up to $500 or more, depending on your state of residence.

This is a case about consumer rights. We allege that Adobe failed to disclose important terms for its subscription pricing plans, including the early termination fee. We allege further that Adobe designed its cancellation process to be particularly difficult to discourage subscribers from cancelling so they would continue paying for expensive subscription plans for products they no longer wanted or used. We are representing clients in individual arbitration claims against Adobe for violating state consumer protection laws which require Adobe to fully disclose the terms of its subscription plans before customers enroll.

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Please remember:

This content is for your information only and is not legal advice. We are not your lawyers until you sign an attorney-client agreement with us. All information provided by you is confidential and will only be used for your case.

Frequently asked questions

TOPICS
  • Case FAQ
  • General FAQ
How do I know if I might be eligible for this claim?

If you paid for a subscription to Adobe products and cancelled, or tried to cancel, your subscription within the past three years, check and see if you qualify using the link above.

What will I need to provide if I want to join this case?

You’ll have to provide proof of your previous Adobe subscription with invoices or receipts. This information will be kept confidential and will only be used to verify your claim.

What is this case about?

This case concerns consumer rights. When consumers agree to sign up for a subscription product, or for a free trial of a product that turns into a subscription, consumers have the right to know all the material terms of the subscription before they commit, including how to cancel the subscription and whether there are any costs associated with doing so. Furthermore, companies are not permitted to make the cancellation process overly difficult to retain subscribers who would have otherwise cancelled a service they no longer want or need but give up because cancelling it is too complicated and time-consuming.

What can I recover if my claim is successful?

If your claim is successful, the amount you could recover depends on your state of residence because different states have different laws that protect consumers and regulate subscription pricing models. For example, Californians are protected by the California Automatic Renewal Law, which you can read here. Successful claims under California law may be entitled to recover a full refund for their subscription, or the amount that subscribers were required to pay to cancel their subscription early. New Yorker’s are protected by New York’s consumer protection law (General Business Law sections 349 and 350), which prohibits deceptive acts and practices and false advertising by businesses. Successful claims under New York law may be entitled to up to $550. You can read more about New York’s consumer protection laws here.

What is arbitration?
Arbitration is a private dispute resolution process. Your claim will not be filed in court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.
What is a mass arbitration?

Mass arbitration is when hundreds or thousands of individuals file individual arbitration claims against the same company, at the same time and for the same issue. This often happens when many people have similar complaints, such as a data privacy violations, defective products, or unfair business practices. In mass arbitration, each person's claim is handled individually by an arbitrator, but the claims are grouped together to streamline the process. Unlike class action lawsuits, where one lawsuit represents a large group of people, mass arbitration involves multiple separate cases proceeding at once.

Is arbitration confidential?
Yes, arbitration is a confidential, private process.
Once I sign up, how does the process work?
Once you sign up, you’ll be asked to sign our attorney-client agreement. That allows us to investigate your private arbitration claim. Then, log in to your secure client portal. All information is strictly privileged and confidential and will only be used for your claim. Answer a few more questions, upload a few documents, and we’ll take it from there. We’ll analyze your claim and your losses, negotiate with the company, and, if necessary, pursue your claim in arbitration.
How do your fees work?
Our fees will be a percentage of the settlement or recovery we obtain for you. That amount will depend on the rules in the state you live in. We only receive a fee if you win, and you will never owe us any money.

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