• Open to New Clients
  • Data Privacy
  • June 15, 2023

Is Google listening to your private conversations?

You may be entitled to up to $5,000.

  • You can qualify for this claim if you used Google Assistant through a Google device that was purchased through the Google Store.
  • Google Device users concerned about whether Google is recording and listening to their private conversations should sign up.
  • All claims are backed by Labaton Keller Sucharow, a national law firm that has recouped over $25 Billion for people like you.

Google Assistant is intended to provide its users with easy access to information available on the internet and/or control over other internet-connected devices using their voice. To use this feature, Google Assistant enabled devices listen for users to speak the command words, “Hey Google” or “Okay Google.” Once the device hears those words, it records what you say and sends that recording to Google to answer your question or fulfill your request. However, Google Assistant is alleged to have been recording any conversations the device can pick up if anything remotely similar to the command words is uttered and sending the recording back to Google for analysis without the users’ knowledge. If you have used Google Assistant with a device such as a Pixel phone, Google Hub, Nest, or Chromecast TV, you may be entitled to up to $5,000 in compensation.


In 2019, VRT NWS, a Belgian news media outlet, reported that “thousands of [Google] employees” are systematically listening to audio files recorded by Google Home smart speakers and the Google Assistant smartphone app from devices around world, including audio that does not contain a hot word, i.e., “Hey Google” or “Okay Google.” According to VRT NWS, when a person interacts with Google Assistant’s speech recognition feature, the software automatically generates a script of the conversation which is then stored along with the audio recording. Google employees and subcontractors are then tasked with analyzing whether Google Assistant has accurately interpreted the individual’s speech. VRT NWS reported that they have 3 sources confirming that this is the way Google Assistant works, and that VRT NWS was given access to “more than a thousand” audio recordings and identified 153 conversations “that should never have been recorded and during which the command ‘Okay Google’ was clearly not given.” According to VRT NWS these recordings included bedroom conversations, conversations between parents and their children as well as professional phone calls containing lots of private information.

Labaton is pursuing private arbitration claims against Google on behalf of its Google Assistant users whose private conversations were recorded and sent back to Google for analysis without their consent as required by law. Successful claims could be entitled to compensation of up to $5,000.

Please remember:

This content is for your information only and is not legal advice. We are not your lawyers until you sign an attorney-client agreement with us. All information provided by you is confidential and will only be used for your case.

Frequently asked questions

  • Miscellaneous
What conversations has Google been recording?
Labaton alleges that level of detail in the recordings is substantial enough to enable the listener to identify the individuals involved without additional information. Belgian media outlet VRT NWS tracked down one couple and played the audio recording from their Google Assistant Enabled Device. The couple immediately identified the voices as those “of their son and their grandchild.” VRT NWS’s report reveals that instead of only recording what a user says after uttering a hot word, Google Assistant records anything said that is preceded by anything that remotely sounds like a hot word, and that even after Google discovers that it has wrongly recorded a conversation, it nonetheless keeps and analyzes the recording. You can read the VRT NWS report here.
What Google devices qualify for this case?
Any Google device that was purchased directly from Google (either in person from a brick-and-mortar Google Store or from Google’s online store) within the past three years and that you’ve enabled and used Google Assistant on will qualify for this case. These devices include the Google Pixel Phones (3/3 XL/3a/3a XL/4/4 XL/4a/4a (5G)/5/5a/6/6a/6 Pro/7/7 Pro), Google Home (Home/Max/Mini), Google Nest (Mini/Hub/Audio/Hub (2nd Gen)/Wifi Point), Google Pixel Watch, and the Google Chromecast with Google TV.
Is this case a class action lawsuit?
While there is a class action lawsuit pending against Google for these practices, Google is claiming that members of the class must bring their claims in arbitration. Google claims that consumers who purchased their Google Assistant enabled devices directly from Google agreed to bring any disputes they may have in connection with their Google devices in arbitration and not in court.
What is arbitration?
Arbitration is a private dispute resolution process. Your claim will not be filed in court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.
Is arbitration confidential?
Yes, arbitration is a confidential, private process.
Once I sign up, how does the process work?
Once you sign up, you’ll be asked to sign our attorney-client agreement. That allows us to investigate your private arbitration claim. Then, log in to your secure client portal. All information is strictly privileged and confidential and will only be used for your claim. Answer a few more questions, upload a few documents, and we’ll take it from there. We’ll analyze your claim and your losses, negotiate with the company, and, if necessary, pursue your claim in arbitration.

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