Questions? We have you covered. Find all Frequently Asked Questions and Answers here.

Frequently asked questions

  • Miscellaneous
How do I know if I might be eligible for this claim?
Xfinity reported that all, or nearly all, of its 36 million customers nationwide were impacted by the breach. Check and see if you qualify for this claim using the link above.
What is the California Privacy Rights Act and California Consumer Privacy Act?
The California Privacy Rights Act (“CPRA”) and California Consumer Privacy Act (“CCPA”) are comprehensive privacy laws in California. They aims to protect individuals’ data privacy rights. Companies that are subject to data theft or breaches can be subject to statutory damages up to $750 for exposing certain categories of consumers’ information.
How do I protect myself after a data breach?
Data breaches are becoming increasingly commonplace. However, you can do a few things to protect yourself if you think you have had your information exposed in a data breach. First, you should change the passwords for all your online accounts. Most people use the same or similar passwords for all their online accounts. So, if one password was exposed, there is a chance a hacker could gain access to all your online accounts. Second, it is important to monitor your online accounts for any suspicious activity. Be on the lookout for strange charges that you do not recognize or any phishing emails.
How do I find the data breach notice?
Xfinity is reportedly still in the process of sending out breach notices to those impacted. When a company begins sending out data breach notices, it will typically come via email or mail. So, continue to monitor your inbox for the email address you used to sign up for Xfinity. Likewise, continue to monitor your mail in the coming weeks.
What is arbitration?
Arbitration is a private dispute resolution process. Your claim will not be filed in court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.
Is arbitration confidential?
Yes, arbitration is a confidential, private process.
Once I sign up, how does the process work?
Once you sign up, you’ll be asked to sign our attorney-client agreement. That allows us to investigate your private arbitration claim. Then, log in to your secure client portal. All information is strictly privileged and confidential and will only be used for your claim. Answer a few more questions, upload a few documents, and we’ll take it from there. We’ll analyze your claim and your losses, negotiate with the company, and, if necessary, pursue your claim in arbitration.
How do your fees work?
Our fees will be a percentage of the settlement or recovery we obtain for you. That amount will depend on the rules in the state you live in. We only receive a fee if you win, and you will never owe us any money.