FAQ

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Frequently asked questions

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  • Miscellaneous
How do I know if I might be eligible for this claim?

If you are a California or Pennsylvania Verizon account holder, called Verizon’s customer service for assistance with your account, and spoke with a live Verizon customer service representative during the call, you might be eligible. Check and see if you qualify by using the link above.

What is this case about?

This case is about phone call privacy. Customer service calls often contain sensitive personal information, like account and billing information. Increasingly, companies with busy customer service centers are implementing artificial intelligence software to handle customer service inquiries. Often, these sophisticated pieces of software are developed by third party software companies. In order to work most effectively, these A.I. software tools are designed to “listen” to the entire conversation between the customer and the customer service representative, generating a transcript and analyzing the call in real time. Consumers are often not aware that their conversations are being listened to and analyzed by software developed by third-party companies.  This claim alleges that Verizon uses this software without informing or obtaining consent from its customers before allowing the third-party software to record and analyze the call, and that Verizon’s customers reasonably expected their conversation to be only between themselves and Verizon’s customer service representatives.

What is the California Invasion of Privacy Act?

The California Invasion of Privacy Act is a state law designed to protect the privacy of personal communications, including both phone and electronic communications. It prohibits unauthorized eavesdropping, recording, or intercepting of confidential communications without consent. Courts have ruled that this law applies to electronic communications as well, ensuring broad protection of privacy in various forms of communication. For more details, you can view the statutory text here.

What is the Pennsylvania Wiretapping and Electronic Surveillance Control Act?

The Pennsylvania Wiretapping and Electronic Surveillance Control Act (“WESCA”) is a state law designed to regulate the interception and recording of oral, wire, and electronic communications in the state of Pennsylvania. It prohibits unauthorized eavesdropping, recording, or intercepting of confidential communications without consent. Courts have ruled that this law applies to electronic communications as well. For more details, you can view the statutory text here.

What is arbitration?
Arbitration is a private dispute resolution process. Your claim will not be filed in court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.
How do your fees work?
Our fees will be a percentage of the settlement or recovery we obtain for you. That amount will depend on the rules in the state you live in. We only receive a fee if you win, and you will never owe us any money.