Questions? We have you covered. Find all Frequently Asked Questions and Answers here.

Frequently asked questions

  • Miscellaneous
What is arbitration?
Arbitration is a private dispute resolution process. Your claim will not be filed in court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.
Is arbitration confidential?
Yes, arbitration is a confidential, private process.
Once I sign up, how does the process work?
Once you sign up, you’ll be asked to sign our attorney-client agreement. That allows us to investigate your private arbitration claim. Then, log in to your secure client portal. All information is strictly privileged and confidential and will only be used for your claim. Answer a few more questions, upload a few documents, and we’ll take it from there. We’ll analyze your claim and your losses, negotiate with the company, and, if necessary, pursue your claim in arbitration.
How do your fees work?
Our fees will be a percentage of the settlement or recovery we obtain for you. That amount will depend on the rules in the state you live in. We only receive a fee if you win, and you will never owe us any money.
What is the Fair Credit Reporting Act?
The Fair Credit Reporting Act ("FCRA") is a United States law that protects consumer credit information collected by consumer reporting agencies such as credit bureaus, medical information companies, and tenant screening services. You can read more about your rights under the FCRA here. In addition to regulating companies that utilize consumer credit information, the FCRA also regulates national consumer reporting agencies ("NCRAs") like Experian. It requires that an NCRA, upon receipt of a legitimate consumer dispute, investigate the disputed credit item within 45 days.