FAQ

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Frequently asked questions

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  • Miscellaneous
What is this case about?
This is a case about data privacy. We allege that LG is violating the privacy of its users by collecting data (i.e., biometric data) of individuals who appear in images saved and stored on LG smartphones that it should not be collecting without first notifying its users and obtaining written consent. The biometric data that we allege LG is collecting is in the form of face scans, voiceprints, and vein patterns, which are unique to individuals – no two individuals have the same one. Because this data is so unique, there are heightened protections around it. We believe that LG has ignored the protections implemented by Illinois lawmakers through its collection of users’ biometric data without first notifying its users and obtaining written consent, which we intend to prove in arbitration.
What is arbitration?
Arbitration is a private dispute resolution process. Your claim will not be filed in court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.
Am I signing up for a class action?
No, this is not a class action lawsuit. Your individual arbitration claim will be decided on its own facts, which is why we ask for more information than is normally required when signing up for a class action settlement.
Once I sign up, how does the process work?
Once you sign up, you’ll be asked to sign our attorney-client agreement. That allows us to investigate your private arbitration claim. Then, log in to your secure client portal. All information is strictly privileged and confidential and will only be used for your claim. Answer a few more questions, upload a few documents, and we’ll take it from there. We’ll analyze your claim and your losses, negotiate with the company, and, if necessary, pursue your claim in arbitration.
How do your fees work?
Our fees will be a percentage of the settlement or recovery we obtain for you. That amount will depend on the rules in the state you live in. We only receive a fee if you win, and you will never owe us any money.