FAQ

Questions? We have you covered. Find all Frequently Asked Questions and Answers here.

Frequently asked questions

TOPICS
  • Miscellaneous
How do I know if I might be eligible for this claim?
If you live in Illinois, have a Blockchain.com account and were required to submit a selfie and a copy of a photo ID before you bought, sold, traded, or swapped cryptocurrency on the Blockchain.com exchange, you may qualify for this claim. Check and see if you qualify for this claim using the link above.
What is arbitration?
Arbitration is a private dispute resolution process. Your claim will not be filed in court. Your claim will be decided by an arbitrator, who is a neutral person chosen by you and the company. We can select an arbitrator for you who is fair and neutral.
Is arbitration confidential?
Yes, arbitration is a confidential, private process.
Once I sign up, how does the process work?
Once you sign up, you’ll be asked to sign our attorney-client agreement. That allows us to investigate your private arbitration claim. Then, log in to your secure client portal. All information is strictly privileged and confidential and will only be used for your claim. Answer a few more questions, upload a few documents, and we’ll take it from there. We’ll analyze your claim and your losses, negotiate with the company, and, if necessary, pursue your claim in arbitration.
How do your fees work?
Our fees will be a percentage of the settlement or recovery we obtain for you. That amount will depend on the rules in the state you live in. We only receive a fee if you win, and you will never owe us any money.